فایل بررسي رويكردهائي نوين در مديريت شش سيگما، مهندسي ارزش و مهندسي مجدد

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فایل بررسي رويكردهائي نوين در مديريت شش سيگما، مهندسي ارزش و مهندسي مجدد
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<span style='font-size:15.0pt;
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<span style='font-size:14.0pt;
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كيفيت
چيست؟ .................................................... 3
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مديريت
كيفيت فراگير .............................................. 7
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اصول
مديريت كيفيت فراگير ........................................... 8
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متدولوژي
تحقيق حاضر ..................................................... 15
<span style='font-size:15.0pt;mso-ansi-font-size:13.0pt;
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چرا شش
سيگما؟......................................................... 18
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پديده
شش سيگما................................................................... 21
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دوم) تاريخچه<span style='font-size:14.0pt;mso-ansi-font-size:
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تاريخچه.............................................................................. 25
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بيل
اسميت پدر شش سيگما................................................... 29
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سوم) شش سيگما چيست؟<span style='font-size:14.0pt;
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لزوم
اجراي شش سيگما.............................................................. 33
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شش
سيگما: فلسفه، ابزار يا استراتژي؟................................... 37
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اهداف
نهايي شش سيگما................................................... 38
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برخي
فوائد اجراي شش سيگما........................................ 39
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برخي
فوائد مديريتي شش سيگما............................................. 42
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اجراي
استراتژيك شش سيگما.............................................. 45
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اجراي
تاكتيكي شش سيگما............................................... 48
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DMAIC<span style='font-size:14.0pt;
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فاز
اول: تعريف..................................................................... 50
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فاز
دوم: اندازه گيري..................................................... 54
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فاز
سوم: تحليل.............................................................. 56
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فاز
چهارم: بهبود........................................................ 59
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فاز
پنجم: كنترل.................................................................. 60
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ساير
موارد.................................................................... 62
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DMADV<span style='font-size:14.0pt;
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اشكال
مختلف اجراي شش سيگما........................................ 68
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پنجم) مباني آماري شش سيگما<span style='font-size:14.0pt;
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1 dotted'>.......................................... 72
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مقدمه................................................................................. 72
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توزيع
نرمال.......................................................................... 75
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توزيع
نرمال استاندارد...................................................................... 76
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توزيع
نرمال در حالت كلي....................................................... 78
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محاسبة
سطح سيگما.................................................... 83
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ششم) سخت افزار و نرم افزار شش سيگما....................... 88
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سخت
افزار شش سيگما.................................................... 88
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ابزارهاي
مقدماتي و سازماندهي اطلاعات........................... 89
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ابزار
جمع آوري اطلاعات.................................................. 94
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ابزارهاي
تحليل داده ها و فرايندها.......................................... 101
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ابزارهاي
تحليل آماري........................................................ 113
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نرم
افزار شش سيگما................................................. 115
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هفتم) تعليم و آموزش شش سيگما<span style='font-size:14.0pt;
mso-ansi-font-size:12.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>...................................... 126
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چه
كساني؟ چه تعليماتي؟................................................... 127
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ياد‌گيري
ساير مهارتها........................................................... 132
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هشتم) ساختار سازماني شش سيگما<span style='font-size:14.0pt;
mso-ansi-font-size:12.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>.......................... 136
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كمربند
سياه.................................................................... 136
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كمربند
سياه ارشد.............................................................. 137
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حامي
يا قهرمان................................................................ 138
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كمربند
سبز...................................................................... 140
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رهبري
اجرائي.................................................................... 141
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صاحبان
فرايند.......................................................................... 142
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نهم) شش سيگما و سايز سازماني<span style='font-size:14.0pt;
mso-ansi-font-size:12.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>................................ 143
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محور
مديريت................................................................... 144
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محور
كاركنان................................................................. 148
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دهم) علل عملكرد موفق شش سيگما<span style='font-size:14.0pt;
mso-ansi-font-size:12.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>............................. 150
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علت
اول: مشتري گرائي.................................................... 151
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علت
دوم: اصلاح عملكرد مديريت..................................... 151
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علت
سوم: مديريت براساس حقايق................................... 152
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علت
چهارم: علاج قبل از وقوع............................................... 152
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علت
پنجم: تيم و مشاركت بي حد و مرز................................ 153
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علت
ششم: بازيافت سرمايه.......................................................... 153
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ساير
علل.......................................................................... 154
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38.0pt;mso-line-height-rule:exactly' align='center'><span style='font-size:15.0pt;
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<h1 dir='RTL' style='line-height:38.0pt;mso-line-height-rule:exactly;tab-stops:
dotted 382.75pt 411.1pt'><span style='font-size:14.0pt;
mso-ansi-font-size:450.0pt;font-family:"B Yagut"' lang='AR-SA'>بخش اول ) مقدمه ................................................................ 157
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line-height:38.0pt;mso-line-height-rule:exactly;tab-stops:dotted 382.75pt 411.1pt'>بخش
دوم ) تاريخچه <span style='font-size:14.0pt;mso-ansi-font-size:
10.0pt;font-family:"B Yagut"' lang='AR-SA'>............................................................ 163
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تاريخچه
مهندسي ارزش............................................. 163
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تاريخچه
مهندسي ارزش در ايران ......................................... 169
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سوم ) ارزش و پارامترهاي آن <span style='font-size:14.0pt;
mso-ansi-font-size:10.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>................................... 172
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line-height:38.0pt;mso-line-height-rule:exactly;mso-list:l10 level1 lfo3;
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تعريف
ارزش و انواع آن ...................................................... 172
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هزينه وانواع آن <span style='mso-tab-count:
1 dotted'>............................................................ 174
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كاركرد
و انواع آن ......................................................... 177
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كيفيت ............................................................................... 181
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ارزش
از ديدگاههاي متفاوت ......................................... 182
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ساير
تعاريف مرتبط ........................................................... 184
<h2 dir='RTL' style='text-align:justify;text-justify:kashida;text-kashida:0%;
line-height:38.0pt;mso-line-height-rule:exactly;tab-stops:dotted 382.75pt 411.1pt'>بخش
چهارم) مهندسي ارزش <span style='font-size:14.0pt;
mso-ansi-font-size:10.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>.......................................... 186
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line-height:38.0pt;mso-line-height-rule:exactly;mso-list:l10 level1 lfo3;
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تعريف
مهندسي ارزش ......................................... 186
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فرايند
مهندسي ارزش ................................................ 192
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روش
تحليلي ......................................................... 194
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روش خلاقيت ................................................................. 196
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برخي
دستاوردهاي به كارگيري مهندسي ارزش ................ 198
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پنجم ) زمان اجراي مهندسي ارزش <span style='font-size:
14.0pt;mso-ansi-font-size:10.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>............................. 200
<h2 dir='RTL' style='text-align:justify;text-justify:kashida;text-kashida:0%;
line-height:38.0pt;mso-line-height-rule:exactly;tab-stops:dotted 382.75pt 411.1pt'>بخش
ششم ) روند اجرائي مهندسي ارزش <span style='font-size:
14.0pt;mso-ansi-font-size:10.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>......................... 205
<p class='MsoNormal' dir='RTL' style='margin-right:18.0pt;text-indent:-18.0pt;
line-height:38.0pt;mso-line-height-rule:exactly;mso-list:l10 level1 lfo3;
tab-stops:list 18.0pt left dotted 382.75pt 411.1pt'>-
برنامه
كار پيشنهادي انجمن بين المللي ارزش .................... 206
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مطالعات
مقدماتي ............................................................. 208
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مطالعات
ارزش............................................................... 210
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مطالعات
تكميلي .................................................................... 216
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بررسي
برنامه كار هفت مرحله‌اي مهندسي ارزش ................... 216
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line-height:38.0pt;mso-line-height-rule:exactly;mso-list:l4 level1 lfo5;
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فاز
انتخاب ........................................................................... 218
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فاز بررسي يا اطلاعات <span style='mso-tab-count:
1 dotted'>.................................................... 225
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line-height:38.0pt;mso-line-height-rule:exactly;mso-list:l4 level1 lfo5;
tab-stops:list 18.0pt left dotted 382.75pt 411.1pt'>3)
فاز خلاقيت .................................................................... 239
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line-height:38.0pt;mso-line-height-rule:exactly;mso-list:l4 level1 lfo5;
tab-stops:list 18.0pt left dotted 382.75pt 411.1pt'>4)
فاز
ارزيابي .................................................................... 246
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line-height:38.0pt;mso-line-height-rule:exactly;mso-list:l4 level1 lfo5;
tab-stops:list 18.0pt left dotted 382.75pt 411.1pt'>5)
فاز
بسط و توسعه ............................................................ 260
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فاز
ارائه ................................................................. 262
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فاز
اجرا و مميزي .................................................. 268
<p class='MsoNormal' dir='RTL' style='text-align:center;line-height:
38.0pt;mso-line-height-rule:exactly' align='center'><span style='font-size:15.0pt;
mso-ansi-font-size:11.0pt;font-family:"B Yagut"' lang='AR-SA'>فصل چهارم : مهندسي مجدد
<h1 dir='RTL' style='line-height:38.0pt;mso-line-height-rule:exactly;tab-stops:
dotted 382.75pt'><span style='font-size:14.0pt;mso-ansi-font-size:
450.0pt;font-family:"B Yagut"' lang='AR-SA'>بخش اول) مقدمه............................................................... 275
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مقدمه................................................................................. 275
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مهندسي
مجدد؛ دگرگون سازي........................................ 279
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dotted 382.75pt'><span style='font-size:14.0pt;mso-ansi-font-size:
450.0pt;font-family:"B Yagut"' lang='AR-SA'>بخش دوم) مهندسي مجدد چيست؟..................................... 283
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تعريف
و واژه هاي كليدي................................................ 283
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دلائل
نياز به مهندسي مجدد در دگرگون سازي........................ 289
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mso-line-height-rule:exactly;mso-list:l0 level1 lfo7;tab-stops:list 18.0pt left dotted 382.75pt'>1)
مشتريان
دگرگون شده اند.......................................... 290
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رقابت
تنگاتنگ................................................................... 295
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دگرگوني
ها پيوسته اند......................................... 297
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مهندسي
مجدد سازمانها چيست؟.............................................. 307
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dotted 382.75pt'><span style='font-size:14.0pt;mso-ansi-font-size:
450.0pt;font-family:"B Yagut"' lang='AR-SA'>بخش سوم) روند اجرائي مهندسي مجدد..................................... 316
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گام
اول؛ بدانيد چه مي خواهيد.......................................... 318
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درك
نياز و توان دگرگون كردن.......................................... 320
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تحليل
ذ ينفعان كليدي و نيازهاي آنها ............................... 322
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چارچوبي
براي موفقيت.................................................... 340
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گام
دوم: برنامه ريزي كنيد................................................. 345
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فرايند
برنامه ريزي....................................................... 347
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گام
سوم: اجرا كنيد................................................................ 352
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تكنيك
هاي فني..................................................... 352
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تكنيك
هاي فرهنگي.................................................................. 359
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گام
چهارم: سنجش و ارزيابي كنيد............................ 376
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كنترل
و بازبيني عمليات........................................................ 377
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كنترل
نتايج......................................................................... 383
<p class='MsoHeading9' dir='RTL' style='line-height:38.0pt;mso-line-height-rule:
exactly;tab-stops:dotted 382.75pt'><span style='font-size:15.0pt;
mso-ansi-font-size:451.0pt;font-family:"B Yagut"' lang='AR-SA'>فصل پنجم : مقايسه و نتيجه
گيري
<p class='MsoNormal' dir='RTL' style='text-align:justify;text-justify:kashida;
text-kashida:0%;line-height:38.0pt;mso-line-height-rule:exactly;tab-stops:dotted 382.75pt'>بخش
اول ) مرور رويكردها <span style='font-size:14.0pt;
mso-ansi-font-size:450.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>.................................................... 391
<p class='MsoNormal' dir='RTL' style='margin-right:18.0pt;text-align:justify;
text-justify:kashida;text-kashida:0%;text-indent:-18.0pt;line-height:38.0pt;
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خلاصه
........................................................................ 392
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شش
سيگما چيست؟ ................................................ 392
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مهندسي ارزش چيست؟ <span style='mso-tab-count:
1 dotted'>............................................ 393
<p class='MsoNormal' dir='RTL' style='margin-right:18.0pt;text-align:justify;
text-justify:kashida;text-kashida:0%;text-indent:-18.0pt;line-height:38.0pt;
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مهندسي
مجدد چيست؟ .......................................... 394
<p class='MsoNormal' dir='RTL' style='text-align:justify;text-justify:kashida;
text-kashida:0%;line-height:38.0pt;mso-line-height-rule:exactly;tab-stops:dotted 382.75pt'>بخش
دوم ) مقايسه رويكردها <span style='font-size:14.0pt;
mso-ansi-font-size:450.0pt;font-family:"B Yagut"' lang='AR-SA'><span style='mso-tab-count:
1 dotted'>.............................................. 395
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text-justify:kashida;text-kashida:0%;text-indent:-18.0pt;line-height:38.0pt;
mso-line-height-rule:exactly;mso-list:l7 level1 lfo6;tab-stops:list 18.0pt left dotted 382.75pt'>-
شباهت
ها ........................................................................ 395
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تفاوت
ها ..................................................... 397
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نتيجه
گيري و ارائه پيشنهاد ............................................ 402
<p class='MsoNormal' dir='RTL' style='text-align:center;line-height:
38.0pt;mso-line-height-rule:exactly;tab-stops:dotted 382.75pt' align='center'>فصل
ششم : منابع و مآخذ
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منابع
فارسي ................................................................. 405
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منابع
لاتين 406
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